What shipping options are available?

Standard Shipping (Lower 48 states) - UPS Ground Service
Standard Shipping (Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands) - Air Mail
3 Day Rush Shipping (Non Discounted Orders to Lower 48 states only) DHL-USA

Do you ship internationally?

At this time we do not ship outside of the 50 United States & territories.

I've placed my order and received my confirmation. When can I expect delivery?

Every effort is made to ship in stock items within 4 business days. Depending upon the items and quantities purchased, your order will shipped from one of our warehouses located in Florida, Arizona or California.

Estimated In Transit Shipping Times

UPS Ground Shipping - allow 7 to 14 business days after shipment for delivery.

My order shipped over 2 weeks ago and has not arrived. What do I do? Can't you just send a duplicate?

Occasionally we encounter the unfortunate situation in which an order is lost. When at least 14 days has lapsed since shipment, it becomes necessary to place a tracer with the appropriate carrier. This tracer may take up to 10 business days to complete. We will notify you when we receive the result of the tracer. Results of a tracer are generally one of the follows:

The carrier is unable to prove delivery. Therefore, credit has been issued to your account, or we have reshipped your merchandise as you requested.

The Carrier will submit a photocopy of a delivery receipt which will be forwarded to you. it will show the order was delivered in full, and the signature of the person who received the order and the date it was delivered.

If, after receiving the photocopy, you find the signature is not yours, a neighbor's or a member of your family's return the photocopy to our Adjustments Department together with a denial of signature letter. We'll then file a denial of signature claim with the carrier. This will require an additional 7 to 10 working days. We'll notify you of the results.

The Carrier may have returned the order to us for the following reasons:
- Three attempts at delivery to you or your customer and no one was home.
- Delivery address is a undeliverable. UPS Ground Service does not deliver to post office boxes, AFO or PFO. If you have provided a delivery telephone number, they attempt to notify you, but if no response is made within seven days, the package is returned to us.
- You have moved and your order was sent to your former address. The package may have been retained by someone who signed for the package at your old address, or the shipment was returned to us..
Carrier will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will credit your account or send a refund check at your request.

My shipment arrived damaged or missing items. What do I do?
The recent abundance of fraudulent damage claims have necessitated that we institute the following no-exceptions policy:

ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us, and your claim will be processed immediately. NOTE: Established procedures must be complied with or our carrier may deny your claim.  Delay in filing your claim voids your insurance and terminates your ability to reclaim value.

DAMAGED MERCHANDISE
Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign the receipt with the words "Exception – Damage." Contact our Customer Support Department and give the invoice number or the shipment involved. Explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account. This information will prepare us for a claim report from the carrier.

HIDDEN DAMAGE BY CARRIER
If you should receive a shipment delivered by carrier that shows no visible damage, but upon inspection you discover damage due to evident rough handling, contact us within 7 days of receipt and report the damage. We will, at our discretion, issue credit or replacement.

SHORTAGES
If you receive an order from us and find it has not been filled completely:

Check your invoice. If the item was out of stock at the time you placed your order, it was not charged to your credit card account.
Thoroughly check the cartons and packing. Small items may be under the packing material. Upon receipt, check the condition of the cartons. If there is a shortage due to tampering, a claim must be placed with the carrier. Follow the same procedure as if there is damage.
If there is no tampering and an actual shortage exists, contact our Customer Support department within 48 hours of shipment receipt. We'll need to know the invoice number, number of cartons received, the missing item number.
We will investigate the shortage. When the item is confirmed as not shipped, it will be shipped or at our discretion, credit will be issued to your account.
If reweighing your shipment or other checking procedures indicates all items were shipped, we will advise you.

What is your return policy?

You may return most* undamaged standard wholesale merchandise for a full refund less shipping/handling fees and 50% re-stocking fee within 7 days of order receipt.

*Absolutely no returns on advertising, catalogs, brochures, cds or bulk discounted orders.
All returns are subject to Customer Service pre-approval.
After 7 days, ALL SALES ARE FINAL!